Brittany Cobb

Coordinated case management services for members through walk-in scheduled and on-call support while overseeing caseload up to 75 members.

• Created and maintained individualized service plans for caseload members, completing 6-month updates.
• Completed initial comprehensive assessments and intake for eligible members.
• Performed monthly member follow-up contact to assess treatment plan goals and execute needed interventions.
• Provided direct service coordination and support to people living with HIV/AIDS.
• Advocated and mediated on behalf of members to remove barriers to care.
• Educated members on the importance of medical care and access to primary care and medication.
• Completed home and hospital visits and accompanied members to appointments as needed.
• Planned and facilitated new member orientation to support understanding of case management services.
• Reviewed member eligibility records and maintained documentation accuracy for case management and entitlement programs.
• Provided active referrals, application support, and follow-up assistance to members.
• Educated members on community resources and programs to improve access to appropriate referrals.
• Worked alongside physicians, nurses, and clinical staff to design and carry out member care plans.

• Tracked and managed statewide FCT training, ensuring compliance with requirements by maintaining the Training Indicator Report, WOC progress, and weekly training reports.
• Ensure all team meetings are accurately recorded, uploaded in an appropriate electronic system, and tracked
• Provide FCT-S training, supervision and development, including facilitate regular meetings of the FCT-S team
• Assess, identify areas of need, and train staff in FCT implementation, maintaining fidelity to the model
• Developed additional training to meet program and state needs

• Completed company-required assessments as primary job function.
• Completed detailed clinical assessments to document history and identify preliminary treatment concerns through interviews with child, family, and other relevant individuals.
• Created individualized treatment plans, including person-centered plans for enhanced services and basic outpatient therapy, while supporting team collaboration.
• Held scheduled face-to-face sessions with client and caretaker to provide therapy, monitor child progress, and review treatment strategies and services.
• Built and coordinated discharge plans based on treatment goals, identified aftercare needs, and connected clients with community resources to support transitions.
• Provided crisis intervention for assigned cases and remained available for crisis calls per company procedures.